Frequently Asked Questions
Are you a trading company or factory? Can I visit your factory?
We are a factory that produces machines directly for customers. Yes, our production plant in Zhangjiagang, Jiangsu Province (close to Shanghai and Wuxi) can be visited at any time. Pick-up service is available for nearby visitors.
How to build trust with Langbo?
We provide working videos showing machines running perfectly in various countries for online communication. We offer customer-focused and tailored technical suggestions. For offline contact, you can visit our factory to discuss machines face-to-face and evaluate our competence in plastic extrusion.
Is shipping cost included in the quotation?
Our quotations typically include FOB Shanghai shipment conditions. Shipping costs between delivery and destination ports are not included as they fluctuate based on delivery company and shipping date. We can help customers get the latest shipping prices, and customers decide whether to include shipping costs in the quotation or choose their own shipping agent.
What happens after order confirmation?
- Configuration confirmation
- Signing of Proforma invoice
- 30% pre-payment for production start
- Test running with customer on-site or video connection
- Machine condition confirmation
- 70% payment for delivery preparation
- Delivery date confirmation
- Shipping to customer
- On-site commissioning
- Training in machine operation and maintenance
- Handover confirmation
- One year guarantee
- Whole lifecycle service and technical support
What are the payment methods?
T/T, D/P, Letter of Credit, Cash transaction
How do you guarantee machine quality?
We provide one year guarantee and whole-lifecycle technical support. During in-house test running, customers can check the machine on-site, and any optimization points will be addressed immediately.
How can customers get the exact machine they want?
Factory visiting before order; Product sample posting to Langbo for better understanding of expectations and configuration communication; On-site checking during test running.
Do you have CE Certification?
Yes. Both our extrusion machines and plastic recycling machines have CE Certification.
What is the delivery time?
Typically 45 days. Exact delivery time depends on the specific project and will be specified in the contract.
What after-sales services do you provide?
One-year quality guarantee; Quick response for technical support; Problem analysis for production issues.
What does one-year quality guarantee mean?
After machine handover, Langbo provides free new parts for every non-man-made damage.
How to get the required area for the machine?
For new plants, contact us via WhatsApp. After understanding your requirements, we provide detailed solutions and machine line layouts, along with technical guidance for installation and specifications.
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